Privacy Policy

Introduction

Medline Pathocare ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our diagnostic laboratory services. We comply with the Kenya Data Protection Act, 2019, and maintain the highest standards of confidentiality for all patient information.

Information We Collect

How We Use Your Information

• To provide diagnostic testing services and process test requests
• To communicate with you about test results, appointments, and services
• To process payments and manage billing
• To comply with legal and regulatory requirements
• To improve our services and website functionality
• To send important updates and notifications (with your consent)
• To maintain quality assurance and accreditation standards

Information Sharing and Disclosure

We do not sell your personal or health information. We may share your information only in the following circumstances:

• Healthcare Providers: With your referring physician or authorized healthcare providers
• Legal Requirements: When required by law, court order, or regulatory authorities
• Service Providers: With trusted third-party service providers who assist in our operations (under strict confidentiality agreements)
• Public Health: As required for public health reporting and disease surveillance
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and assessments
• Staff training on data protection and confidentiality
• Compliance with industry security standards
• Secure storage and disposal of physical records

Your Rights

Under the Kenya Data Protection Act, 2019, you have the following rights:

• Access: Request access to your personal and health information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to certain processing of your information
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing where applicable

Data Retention

We retain your personal and health information in accordance with legal and regulatory requirements. Medical records and test results are typically retained for a minimum period as required by Kenyan medical regulations. We securely dispose of information when it is no longer needed for legitimate business or legal purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or wish to exercise your rights regarding your personal information, please contact us: